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Privacy Policy

This Privacy Policy describes how ScaleIQ (“we”, “our”, “us”) collects, uses, stores, processes, and protects information provided by users (“you”, “your”) who visit our website or interact with us globally.

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This policy is designed to comply with applicable global data protection and privacy regulations, including but not limited to the GDPR (EU/UK), CCPA/CPRA (California), India DPDP Act, and other comparable international privacy frameworks.

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1. Information We Collect

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We may collect and process the following categories of information:

  • Personal information such as name, email address, phone number, and contact details

  • Business information including company details, stage, financial or operational information, pitch materials, and application responses

  • Sensitive personal data, where voluntarily provided

  • Uploaded documents such as pitch decks, financials, or links to data rooms

  • Usage and technical data including IP address, browser type, device information, and site usage analytics

  • Communication records including emails, messages, calls, or form submissions

Information is collected only when you voluntarily provide it or when it is automatically generated through website usage.

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2. Purpose of Data Processing

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We use the information collected to:

  • Respond to queries and communication requests

  • Review applications and conduct screening or eligibility assessments

  • Communicate regarding programs, mandates, or services

  • Improve website functionality, performance, and user experience

  • Maintain operational, security, and compliance requirements

We do not sell or trade personal data.

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3. Legal Basis for Processing

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Depending on jurisdiction, we process data based on one or more of the following lawful bases:

  • Your consent

  • Performance of a contract or pre-contractual steps

  • Legitimate business interests

  • Compliance with legal or regulatory obligations

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4. Data Storage & International Transfers

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Data is stored and processed using cloud-based service providers with global data centres. As a result, information may be transferred across borders.

We take reasonable steps to ensure appropriate safeguards are in place for international data transfers, consistent with applicable data protection laws.

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5. Data Retention

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We retain personal and business information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Once data is no longer required, it is securely deleted or anonymised.

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6. User Rights

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Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Withdraw consent at any time

  • Request data portability

  • Opt out of non-essential communications

  • Lodge a complaint with a relevant data protection authority

Requests can be made through the contact details provided on the website.

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7. Cookies & Third-Party Tools

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We may use:

  • Analytics tools to understand website usage

  • CRM or form tools to manage communication and applications

  • Embedded third-party content (such as videos or scheduling tools)

We do not use advertising or retargeting pixels. Cookie usage is limited to functionality and analytics purposes.

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8. Data Sharing & Confidentiality

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Information may be shared internally within ScaleIQ or with trusted service providers strictly on a need-to-know basis. All reasonable steps are taken to maintain confidentiality and security.

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9. Security Measures

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We implement appropriate technical and organisational safeguards to protect data from unauthorised access, loss, misuse, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

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10. Children’s Data

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ScaleIQ does not intentionally collect personal data from children. If you believe that data relating to a minor has been submitted, please contact us and we will take appropriate action.

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11. Third-Party Links

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Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of such third parties.

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12. Policy Updates

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This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on this page and are effective immediately upon publication.

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13. Contact

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For questions, requests, or concerns regarding this Privacy Policy or data handling practices, please contact us using the details provided on the website.

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